How CC Young achieved
rapid time-to-value
with Culture^AI 

AT A GLANCE

CC Young needed a modern approach to address risky employee behaviours which wouldn’t be a burden on their employees. They sought a solution beyond outdated training methods that weren't engaging their staff effectively.

CultureAI provided the answer with its Human Risk Management Platform, offering a comprehensive system for data-driven coaching, phishing, and interventions.

Now, CC Young employees are more engaged and proactive about security, while the IT team enjoys significant time savings and a more efficient process for minimising workplace risks

CHALLENGE: BORING TRAINING WASN'T DRIVING RESULTS

CC Young understands that addressing human risk is essential for a strong security posture. They also recognised that outdated, generic training wouldn't help them achieve their desired results.

Dominic Bolger, Head of IT at CC Young, found their existing training and awareness programme uninspiring.

He noted, "We were using a well-known product, but the training was stale, boring, and not localised. It also required significant administrative effort for setup, management, and monitoring each month."

Although completion rates were high, they masked low engagement and interest. With employees finding the lengthy, Americanised videos dull and unrelatable. CC Young sought a fresh and modern approach that tangibly reduced risk while leveraging teachable moments to keep staff informed and improve behaviours.

"There is a vast amount of data when you look under the hood, but it's presented simply and is easy to navigate from both an administrative and employee perspective." (Dominic Bolger,
Head of IT at CC Young)

SOLUTION: DATA-DRIVEN COACHING & PHISHING

Dominic was immediately attracted to the CultureAI Human Risk Dashboard for its simple, user-friendly design. It provided a clear view of the organisation's risk profile and allowed him to delve into individual risks. Equally, he appreciated how the Security Centre empowered employees to view their own risk scores and learn best practices.

CultureAI’s Intelligent Phishing was another clear selling point. The AI-driven scenario selection automatically sends phishing emails based on an individual's location, job role, and real-time behaviours. This eliminates the need for extensive manual setup, offering automatic sending frequencies for enhanced efficiency.

In addition, the just-in-time education and interventions, delivered precisely at the point of risk, provide employees with an extra layer of support and protection. CC Young has observed that employees are particularly responsive to this data-driven coaching approach.

RESULTS: IMMEDIATE VALUE & TIMESAVING

Time saved has been a significant result for CC Young's security team. Previously, they spent an entire week setting up their security awareness platform, which required extensive maintenance.

In contrast, the CultureAI Human Risk Management Platform was set up in two hours, with only a couple more days spent configuring automations and interventions.

Another substantial change has been in employee behaviour and engagement.

Dominic notes, "Employees actually care about their individual scores and want to improve." He continues, "One standout example was an employee who would click on anything when there's 20% off and struggled with training. Now, thanks to CultureAI's just-in-time coaching, she smugly sits at the top of the leaderboard. I'm flabbergasted how someone who was disengaged with a previous product is now excelling."

Dominic concludes by emphasising the swift time-to-value and return on investment with CultureAI:

“I just love it. I'm a really difficult person to impress and this product impresses me. It's the easiest product I've ever implemented for the most amount of gains in terms of cyber security."